Frequently asked questions

Visit PerkuJAV Facebook group and, under an item you like, comment “Noriu” plus your size and the preferred color, or send your order details via email [email protected]. You may also choose from selected offers on our website by adding them to your cart.

If you wish to order an item found individually, you can place an order by filling out an Order Form on PerkuJAV website.

Commenting „Noriu“, sending an email, or filling out an Order Form all qualify as valid orders; hence, by placing them, you confirm that you have read the Purchase Agreement and commit to paying the invoice upon its receipt.

When ordering by any method, the invoice will be generated and sent via email once your items are on their way from the US. The invoice must be paid within 48 hours of receipt of the notification.

Important! The invoice must be paid within 48 hours upon its receipt.

If for valid reasons you are unable to pay the invoice within the specified time, you must contact PerkuJAV consultants. Failure to inform us and/or pay for the order may result in the restriction of your PerkuJAV account.

The following fees will be added to the item price: 15% intermediary fee, Sales Tax, US domestic delivery fee (if applied), shipping fee from the US, and delivery fee. Learn more in our Purchase Agreement.

In the offers uploaded on the website, the item price already includes Sales Tax and intermediary fee and only the shipping and delivery costs will be added.

Since the shipping fee is calculated based on the actual weight of an item, the final order price will be known only after the ordered products have arrived at our US warehouse and been weighed.

Once your order is dispatched from the US, it takes around 5–7 business days by air and around 4–6 weeks by sea to arrive.

Please note: if a customer does not indicate a preferred shipping method in the comment, shipping by air is selected by default.

A new item may be added to an existing order only when commenting “Noriu” in our Facebook group until the order is ready for shipment. If you wish to combine items, please indicate it in your comment.

When ordering on our website or filling out an Order Form request, this option is not available.

An order may be cancelled only if the items have not yet been shipped. By cancelling an order, the customer commits to pay the intermediary fee and to cover the costs of returning the item to the store.

If a store offers free US domestic delivery, goods are purchased immediately after receiving the order. In other cases, we wait for the cart value to accumulate until the required amount is reached in order to save on the domestic delivery fee.

In such cases, please email us at [email protected] within 48 hours of order delivery and provide us with a description of the damaged parcel or damaged goods and photos of them as proof. PerkuJAV consultants will objectively evaluate the damage and will get back to you with possible solutions to the problem.

In the case of a lost package, PerkuJAV refunds the full order price.

Please note that compensations are not issued for damaged product packaging.

You can track your order by logging into your PerkuJAV account or by entering your order number on the order tracking page.

You need to indicate the price at which you would like us to purchase the item. For example, if the item costs $60, but has a 20% discount, when filling out the Order Form, the price of the item should be written as $48.

When filling out the Order Form, you should provide additional information about the item (size, color, model, promo code, etc.) in the comment field next to each item link.

Sales Tax is similar to VAT in Europe. Sales Tax amount depends on the store and the state the order is being delivered to.